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Topia!: Reference: Libraries: Library and Information Science: User Services: Reference Services (15)
Researching Librarian - Intended as a supplement to the print resources available in library collections, this site gathers links to selected web resources useful for research. Guidelines for Behavioral Performance of Reference and Information Services Professionals - Criteria list to be used to evaluate the reference skills of library staff. Cooperative Reference Service Policy Manuals - Guidelines to help libraries create cooperative agreements to share reference services between institutions. Guidelines for Medical, Legal, and Business Responses at General Reference Desks - Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice. Bernie Sloan's Digital Reference Pages - Several bibliographies, lists, papers, and reports on online or virtual or digital reference services. Virtual Reference: Overrated, Inflated, and Not Even Real - Article critical of chat and e-mail reference services in libraries. Management by Wandering Around: Reference Rovering and Quality Reference Service - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance. Stump the Librarian - List of correctly answered questions by reference librarians at Central Michigan University that were submitted as part of contest.
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