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Topia!: Business: Telecommunications: Call Centers: Products and Services: Software (47)
See Also:
Ansapoint Call Center Software - Provider of online workforce management tools for forecasting agent staffing requirements at call centers. Coordinated Systems, Inc. - Providing software for agent monitoring and call recording. Noetica - Developers of call centre and customer interaction management software. Offering products such as Synthesys and NoeticaCR for callflow, scripting, CTI, inbound/outbound call handling and e-forms. Logical Software Corporation - Suite of call center software, CTI developer tools and utilities reduces the cost and time to implement CTI technology for large and small contact centers. Trio AB - Software solutions for corporate telephony and value-enhancing call management. TeleVoice product line for customer support and contact center applications; integrates incoming calls, email, voice mail, web and fax. Portage Communications - Software tools for forecasting and staffing. Envision Telephony - Call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. Callscripter - Workflow management software for contact centres. Allows call scripts to be written in minutes by non-technical users. Includes screen popping and full reporting suite. UK-based company. Presence Technology - Call center software allows all interactions with clients to be unified in a single queue to maximize the profitability of each contact independent of the channel. Perimeter Technology - Provider of management information systems for centrex-based automatic call distribution systems. CenterForce Technologies, Inc. - Web based call center management tools. e-talk Corporation - Call center and help desk software to aid monitoring and evaluation. ISx, Inc. - Provides Directory Assistance software for telecommunications call centers. Astound - Information updates, multimedia training and communication delivered automatically to the desktops of contact center employees. JBGL Technological Innovation Group Inc. - On hold music and message digital announcer. Multilingual and multi-channel Windows system with remote download capabilities. Engage Technology - Specializes in Computer Telephony and E-Commerce solutions software. InVision Software AG - Workforce management software for customer contact centers. Professional Telecommunications, Inc. - Distributor of business management solutions for the call center industry from workforce management software to call logging and speech recognition IVR and voice mail systems. Concerto Software, Inc. - Comprehensive software and services for customer interaction management. Data Collection Resources - Monitoring and agent evaluation software. Digisoft Computers - Scripting software for call centers. Lagan Technologies Ltd. - Customer Relationship Management (CRM) software solutions aimed at the telco and banking markets. Bard Technologies - Developer or callLAB pc-based software for testing call center behavior with call-by-call simulation technology. Used for strategic analysis and workforce management. Demo version available for download. Altitude Software - Call center software enables integration of both self-service and assisted customer interactions across voice, email and web channels. Offices located worldwide. PanaLog Software - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. Compudial - Offering autodialers, predictive dialers and lead generation solutions for use in outbound call centers. Centergistic Solutions - Offers software designed to gather data from multiple sources including call center ACDs and present this information in dynamic, functional formats. Xentrax - Automated solutions for the Canadian contact center and call center market. Products include software, hardware and service solutions for management and monitoring. Logiciels Action, LogAct Software - Builder of software designed to manage all operations of a telephone answering service (TAS) from inbound call routing to customer billing. Company headquarters located in Canada. C3Gatway Products: ContactIP - ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models. Odesoft Software - Software solutions for call centers and contact centers. Offering end-to-end solutions including IVR and VoIP with focus on web application and software development. Custom Software Solutions - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. Avotus - Offering software designed to help call center managers and supervisors control Nortel Networks Meridian 1 system. Product aims to reduce the number of abandoned calls and optimize staffing levels. Rockwell FirstPoint Contact - Software provides complete customer contact solutions supporting multiple channels including voice, e-mail, web, wireless and VoIP. Wicom - Creator of software for call centers that allows inbound calls for agents to be physically distributed while providing centralized service. Program provides multi-channel, unified queuing, prioritizing and routing. KGA - PC-based training and assessment programs for call centers as well as legal, medical, technical and other industries. Genesis Systems - Offers call accounting software including telephone reporting, management and tracking for hotels, 911 call centers and general business. Exorus Voice Website Communications - Provider of instant callback tool for CRM aimed at improving customer loyalty. NBX Software - Industry specific software solutions for use with 3Com's NBX Voice System. Provider of call center software and help desk management tools. Performix Technologies - Offering Emvolve Performance Management contact center software. Utilizes statistical information on actual employee performance to drive productivity. Software allows agents to view their own performance online and compare against pre-set targets. Collaboration Technologies - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. G3 Nova Technology - Provides test tools, development and testing services for call centers, communication networks and network devices. FocalPoint - Call center wallboard software for supervisors and agents broadcasting real-time call center statistics, custom messages and alerts. View demo, features and pricing of desktop wallboard software. UtilCall - Call center software utilities. Teltone Corporation - Providing software to enable remote workers to have seamless access to the corporate corporate telecommunications facilities. Zeacom - Producer of customer call center and telephony integration software.
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