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Topia!: Business: Telecommunications: Call Centers: Products and Services: Consulting (65)
See Also:
ITES Alliance Advisory - Provides consulting to companies on matters such as call center outsourcing, technology, networking and alliance management with focus on cost reduction. The Brady Group - Call center consultant firm, providing management and technology consulting, project management and business re-engineering. WesBol E-Solutions Inc. - Provider of call center consulting services including technology assessment, staff training, call flow management and reporting. Oetting & Company - Consultants in call center and teleservices design and operations for advanced marketing solutions and applications. A.G. Smith Call Center Consulting and Training - An independent consulting firm providing business services in call center consulting and general telecom consulting. InRound Innovations Inc. - Company offers products and services for contact centers and call centers. Areas of focus include workforce management, training, customer relationship management and quality observation. Company based in Ottawa, Canada. Incoming Calls Management Institute - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. Amtech Marketing, Inc. - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. Vocal Laboratories Inc. - Through our pool of thousands of panelists, we test and provide important feedback on the effectiveness of your contact center representatives, voice response system, or speech recognition application. TeleSolutions Consulting - Full service training and business consulting company, serving the call center industry and telemarketing businesses. Contign - Call center outsourcing constultants. eTeleSource - Call center consulting firm specializing in outsourcing. Intervox Group - A management and technology consulting firm specializing in call center and customer relationship management solutions. The Radclyffe Group, LLC - Performance improvement consulting firm that assists call center organizations with strategic planning. The DeGarmo Group, Inc. - Specialists in call center human resources issues. NWServices, Inc. - Offering call detail information to inbound call centers. Aspect - Consulting firm specializing in call center operational reviews and system selection studies. Sandra Steen & Associates, Inc. - Training and consulting firm specializing in the call center industry. Optium - A consulting company that delivers professional services, experience and practical tools to support the effective business and operational performance of contact centers. M&C Associates - Providing knowledge, experience, and counsel in support of call center services. Angel Infinity, Inc. - Call center and help desk best practices consulting offered as well as software development and Lotus Domino administration consulting. Customer Relationship Metrics - Produces customer relationship management research. Allows call centers to take their business to the next customer service delivery level. Call Center Ideas - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. CCT Group, Inc. - Provides call center consulting services focused on operational and service needs. The Northridge Group, Inc. - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. CC Associates Call Centre Consultancy - Call center and contact centre specialist consultants dealing with operations, multi touchpoint interaction networks and customer relationship management in the UK. Customer Solutions Group - Consulting firm specializing in inbound and outbound customer contact centers. Areas of focus include process re-engineering, staff training and development, contact center startups and best practice reviews. VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. The Primas Group - Consulting team of call center professionals specializing in design, IVR systems development, automatic call distribution (ACD) and computer telephony integration (CTI). GDS Communications, Inc. - Call center consultants offering training, scripting, programming and reporting services. Special expertise with Nortel Symposium call center server product. DNC Solution Inc. - Call center compliance consulting for all federal, state and Direct Marketing Association do-not-call lists as well as in house lists. Offering list scrubbing services against state mandated do-not-call lists. Creek Point Solutions - Provides Help Desk and Customer Relationship Management (CRM) solutions. Gail Woodgate Consultancy - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking for contact centre based sales and service delivery. Maximum Network Solutions - UK call center consultancy specializing in statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. Harrington Consulting Group, Inc. - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. Sage Interactive - Canadian firm offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, customized software, staff assessment and training. Tele-Monitor - Provider of CRM assessment tools and services. Measurement of call center agent performance through customer satisfaction surveys, remote monitoring, e-mail auditing, mystery programs, CRM benchmarking and consulting services. Sagess, Inc. - Consulting and managed services firm offering contact center and telecom infrastructure solutions. Areas of focus include contact center assessment, benchmarking, design, technology acquisition. Applied Computer Telephony Ltd. - Canadian consulting firm with focus on web enabled and IP-based multimedia contact center applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness consulting services and training. The Hamilton Management Group - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training. Virtacom, Inc. - International contact center consultancy specializing in helping clients select the most appropriate technology solution or upgrade, plan and prepare for a successful implementation. Contact Center Professionals, Inc. - Independent consultants specializing in call centers, contact centers and customer relationship management (CRM). Barbara Burke & Associates - Professional speaker and trainer of customer service supervisors and staff to improve call center performance through development of a sales culture. FurstPerson - Consulting firm specializing in helping call centers find, hire and keep top performers by integrating recruiting and staffing experience with selection and assessment science. Outsourcing India Inc. - Provides assistance in establishing call centers throughout India. Third Wave Solutions - Call center consulting, business analysis, quality audit services, telemarketing, predictive dialers. Advanced Call Centre Consulting - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. Berring Hine Consulting Group - Consulting firm works with public sector organisations to improve their service delivery. This includes helpline and call-centre services, the development and implementation of customer-facing business models and complex market research with customer and stakeholder consultation programmes. Help-Line - Offers IT support structures for call centers including help desk and hot-line. Consulting services for value-added call centers of large corporations. Corporate headquarters in France. Website in both French and English. Tele-Centre Assist Inc. - Providing all services needed to develop, produce and implement direcft response, business development, help desk and customer service initiatives. CCIT Staffing Services - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates. RSA Teleservices - Offers consulting and support services in the development of contact centers for both offshore call center operators and North American corporations, looking to outsource their call center requirements. Lieber & Associates - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. Sales & Service Level Associates - Customer care call center company specializing in developing and delivering customer care and sales training programs, evaluating center processes, and implementing effective procedures - all unique to your business. XAct TeleSolutions - Provides communications and call handling solutions through digital call center technology, internet integration, targeted business objectives and improving customer relationships. ExperiaGroup LLC - A management consulting firm solely dedicated to improving customer service quality in contact centers and help desks. Offers a range of assessment & planning, skill development, and consulting services. MRL Telnet - Performs planning, development, fulfillment and implementation for call center and operations oriented businesses. ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia. BPA International - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys. Janus Solutions and Consultants - Software, engineering and staffing consulting. Florida Corporate Training Center - Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center Managers. Do Not Call Protection, Inc. - Automatic do not call list compliance for call centers. Do not call list protection advice provided. Inbound Call Center Services - Offers free consulting on locating the best service provider for your inbound call center needs. Hemisphere Systems - Offshore outsourcing solutions providers offering multi-modal contact centers for customer support and telemarketing.
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